Use this when you have a short question and want the answer before you write in.
trustCan I get help at weekends and overnight?+
Yes you can, at any hour and on any day. Our team covers every slot from midnight to midnight, seven days a week, so a Sunday evening query reaches the same people as a Tuesday morning one. All times we quote sit on GMT, the clock you already use.
trustWhere do I ask for my data?+
Ask and we act. A copy request goes from
[email protected] once we have matched you to the account, and a deletion request is handled the same way where we hold no legal duty to keep records. Expect a reply within eight hours.
trustWhat happens when I write in Norwegian or Finnish?+
Write in and a four-language desk answers. English, German, Finnish and Norwegian are all covered around the clock, so nothing waits for a translator to arrive the next morning. Replies come back in the language you used, usually within eight hours for e-mail.
trustWhat happens when the reply does not help?+
Escalate rather than give up. Send the full thread to
[email protected] and a senior handler reviews what was said; if the outcome still leaves you unhappy, the dispute can be taken to the Anjouan Offshore Finance Authority, our licensing body.
trustCan I check which licence you hold?+
Yes, we hold one from the Anjouan Offshore Finance Authority, the regulator named on this page, and it carries the number ALSI-910306. Rakebit Casino LLC, registered at Hombo Road, Mutsamudu under company number 735610, has traded since 2016. The licence is the basis on which UK players are accepted.
trustWhen is my account actually closed?+
Allow up to eight hours for the confirmation once you send the request from your registered e-mail address. Closing is cleaner than leaving an idle account open, though a balance still due to you is paid out first. An e-mail to
[email protected] starts it.